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Thursday, May 17, 2012

Frequently Asked Questions

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Animal Issues

• Who do I call if I have a wild animal (raccoon, possum, etc.) in my backyard?
  • Wild animals causing a nuisance should be reported to the Grove City Service Department at 614-277-1100.
• Who do I call if there is a dead animal on a public street?
  • For the collection of a dead animal from a city street or city property, contact the Grove City Service Department at 614-277-1100
• Who do I call if there is a stray animal or to report animal abuse?
  • Report issues concerning stray animals or cases of animal abuse to the Capital Area Humane Society at 614-777-7387 or to the Franklin County Department of Animal Care and Control, who also enforce animal-related laws at 614-462-3400.

 

Maintenance

• How can I obtain Road Construction information?
  • For road construction information within the city limits of Grove City, contact the Grove City Service Department at 614-277-1100. For road construction on interstates and roads outside the city limits of Grove City, contact Paving the Way at 614-645-PAVE (7283), Monday-Friday, 8 am to 5 pm or visit www.pavingtheway.org.
• How does curbside Leaf Collection work?
  • The Grove City Service Department collects leaves raked to the curb in front of the residence; please do not rake leaves into the street. The city is divided into eight areas. A published Leaf Collection map will provide dates for leaf collection in each area in early Fall each year. Planned collection dates are subject to change due to weather conditions and the timing of trees dropping leaves. Call 614-277-1100 from 7 am to 4 pm, Monday through Friday with questions.
• What services does the Service Department provide?
  • The Grove City Service Department performs a wide range of services including the maintenance and repair of city streets, maintenance and repair of street and traffic lights, snow removal, seasonal curbside pickup for leaves, management of the contract for weekly curbside rubbish and recycling pickup, and inspecting and maintaining main sanitary and storm sewer lines in the city right-of-way. The forestry staff plants, prunes and maintains trees on city properties, tree lawns, medians and rights of way. Approximately 200 trees are planted annually. The staff and volunteers with Keep Grove City Beautiful coordinate a number of projects throughout the year. Their dedication and service improve our community's environment. In addition, department personnel also maintain 17 city parks and all municipality-owned vehicles and buildings.

 

Street Maintenance

• How do I find out which streets have been selected for maintenance?
  • You can check the Street Maintenance Map or the Street Maintenance Schedule to see which streets will be serviced this year.
• How do you decide which streets receive maintenance?
  • The road crew routinely inspects the roads within the City before deciding when and what type of maintenance is needed. We look for common surface deficiencies such as generally deteriorated surfaces, cracks, and pavement distortions. We use a variety of information including prior maintenance to help determine the most cost-effective treatment and appropriate time to apply the treatment.
• My street is on one of the maintenance lists. What day will the maintenance be completed?
  • Most of the work in the maintenance program requires good weather and only one or two days to complete. Treatments cannot be applied in rain and cold weather. As the date of your street’s work approaches, the contractor will post signs and you will receive a door hanger with dates and construction details. You should also check the current update schedule on the City’s web page.
• What are the different types of maintenance?
  • For the 2011 Street Maintenance Program, we have planned:
    • Crack Filling
    • Mill and Overlay
    • Pavement Marking
    • Curb Ramp Reconstruction

    For more information about the treatment types, please see the Street Treatment Definitions page.
• Who can I contact for additional information?
  • Please see the Contact Us page for details on how to contact us for additional information.
• Why do we have a Street Maintenance Program?
  • The Street Maintenance Program protects the City’s investment in the street infrastructure by maintaining and repairing City streets. Studies show that maintaining streets is five times more cost-effective than re-building them after they have failed.
• Will I still be able to get to my home while they are doing maintenance?
  • If your street is receiving an overlay or crack filling, every effort is made to keep access to your home available. There are brief periods, when the asphalt has been applied, it is extremely hot and the contractor may limit access to your street. You will be notified several days prior to any road closures or access limitations, the advance notice will provide time to identify off-street parking.
    
    Emergency access will be maintained at all times
• Will my yard be damaged?
  • On streets that are milled and overlaid damaged curb sections and non-compliant curb ramps will be replaced prior to the surface treatments. Lawn areas affected by the curb replacements will be fully restored.
    
    Yard restoration is typically one of the last items the contractor performs.

 

Streets

• How do I report a non-functioning traffic light?
  • To report a non-functioning traffic light, contact the Grove City Service Department at 614-277-1100, Monday-Friday, 7 a.m. to 4 p.m. After hours please contact the Grove City Division of Police at 614-277-1710.
• How do I report a pot hole?
  • Contact the Grove City Service Department at 614-277-1100 to report damage to roads within the City limits, not including the interstates. For damaged interstate roadways, contact the District 6 office of the Ohio Department of Transportation at 800-372-7714.
• How do I report a tree blocking the view of a street on public or private property?
  • Trees should not interfere with visibility at intersections, maintenance and operation of utilities, or paved street surfaces. Tree limbs cannot hang less than nine feet above the sidewalk. Tree limbs extending over streets must be trimmed so the tree does not interfere with the normal flow of traffic. Large-class species trees cannot be planted within 75 feet of any public utility line above or below ground. Call 614-277-1100 if you have questions about tree care.
• How do I request a street sign on a public street?
  • The Director of Public Safety is responsible for the placement of all traffic control devices, including street signs and traffic signals. Requests for new or altered signage or other traffic control devices for City roadways can be directed to the Grove City Division of Police at 614-277-1710.
• What do I do about water bubbling near the curb in front of my house?
  • Most residential homes in Grove City have a roof drain clean-out (also called a french drain) located behind the street curb. The clean-out is the location where your down spouts and sump pump connect to the City storm drains directing water away from your home and into an under drain system. It is the responsibility of the homeowner to maintain the clean-out. One method is to remove the cap (typically a small cement block), remove the layer of dirt and leaves, then use a shop-vac to remove the layer of gravel. The gravel should be washed and then returned to the clean-out. The cap can then be replaced. This procedure should be performed once each year on each clean-out to help reduce the risk of basement flooding. If you have further questions about this process call the Grove City Service Department at 614-277-1100.
• What does it mean when a snow emergency is declared?
  • Whenever there is a snow fall of two inches or greater and it is deemed to be a serious public hazard to transportation, a snow emergency is declared in the City of Grove City by the administration. During the duration of the snow emergency, there is no parking on any City street marked with "Snow Emergency" signage other than to load or unload passengers or property. Any vehicle left unattended on a snow emergency route will be removed at owner's expense. Snow emergencies are lifted by declaration of the administration.
• Who do I call if my mailbox has been damaged by a snow plow?
  • The City of Grove City will repair/replace mailboxes that have been damaged by City plows. Please call 614-277-1100 for more information.
• Who maintains public sewer lines?
  • Sewer main services are provided by the City of Grove City. For problems with the sewerage system, contact the Service Department at 614-277-1100 from 7 a.m. to 4 p.m., Monday through Friday, after-hours call 614-277-1710.
• Who maintains the city street trees (trees between the curb and sidewalk)?
  • All trees located between the curb and sidewalk are by law public and therefore the property of the City of Grove City whether planted by a resident or the City. It is the responsibility of the City to plant, maintain, and remove these trees. Utility companies also may prune or remove trees they deem hazardous. Grove City has approximately 12,000 public trees. No one may cut, carve, poison or otherwise damage, transplant or remove public trees. Also prohibited are the attachment of materials such as rope, wire, nails or posters; burning near enough to damage with flame or heat; and "topping," severely cutting back the canopy leaving limb stubs wider than three inches. To report a damaged street tree or trees in need of pruning, contact the Service Department at 614-277-1100.
• Why hasn't the snow plow been down my street?
  • The Grove City Service Department salts and removes snow on city streets as the need arises. Plows typically are not used for snow accumulation under 2 inches. Road treatments are prioritized with main arteries cleared first (i.e. Broadway, Stringtown Road, Hoover Road, Kingston Avenue). This is followed by secondary streets. Neighborhood side streets and courts are plowed last, but not salted (maintaining main roads takes precedence over these streets).

 

Trash/Recycling

• Do I have to sort my recycling?
  • Separation of items is not necessary; all recyclables are collected in one truck and sorted at the recycling center. Weighing down paper items helps keep them from becoming litter in windy conditions.
• How do I adopt a street or park in Grove City?
  • Organizations, families and individuals may adopt a street or park and agree to keep it clean throughout the year. All cleanup supplies are provided. There is also an annual Great American Cleanup in the spring. Groups join together to clean up community areas or streams. Contact Keep Grove City Beautiful at 614-277-1100 for information or additional opportunities. Or visit our Keep Grove City Beautiful page.
• How do I sign up for recycling?
  • Grove City offers a recycling program for all homes, condominiums and apartments of four families or less from which Local Waste Services collects refuse. A blue recycling bin may be obtained at the Grove City Service Department, 3262 Ventura Blvd., Monday-Friday, 7 am to 4 pm or at City Hall, 4035 Broadway, Monday-Friday 8 am to 5 pm.
• The trash truck missed my house.
  • Please call Local Waste Services to report a missed trash pickup 614-409-9375.
• What can I place in my recycling bins?
  • Paper items including newspaper, magazines, mail and fliers, office paper, telephone books; cardboard and paperboard such as cereal or 12-pack boxes (do not include items covered with food waste); aluminum beverage and food cans; steel food cans; bottles and jars made of clear, green, blue or brown glass; and plastic bottles and jugs marked #1-7. Do not include the following items: oil jugs, plastic other than bottles including bags, glass from windows and dishes/cups, pots and pans, coat hangers, paint cans or tissues.
• Who picks up yard waste?
  • Local Waste Services provides yard waste pickup in Grove City on normal trash days April through December. During the months of January through March, schedule a pick up by calling Local Waste Services at 614-409-9375. Accepted yard waste includes grass, bush and shrub cuttings, leaves, garden growth and vines. Waste should be packaged in brown paper yard waste bags or in containers labeled "yard waste only." Yard waste stickers are available at the Grove City Service Department, 3262 Ventura Blvd. Tree limbs 4-feet in length and 1-inch in diameter or less should be bundled with twine or string. Do not use plastic or wire to enclose yard waste, these materials cannot be processed.
• Who provides trash pick up in Grove City?
  • The City of Grove City currently contracts with Local Waste Services to provide weekly curbside collection of solid waste, recyclables and yard waste on the same day. Call Local Waste Services 614-409-9375 to start service or for collection information. For assistance with refuse issues, contact the Grove City Service Department at 614-277-1100.

 

Water

• How do I report a broken water main?
  • Contact The City of Columbus Division of Water at 614-645-8270 to report a water line break. The after-hours emergency number is 614-645-7788 (option 5).
• Who provides water service to Grove City?
  • Water services are provided by The City of Columbus Division of Water. Customer service can be reached from 7 a.m. to 6 p.m. at 614-645-8270.

 

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